FAQ

What is an e-bike?

Simply put, it's a battery powered electric bicycle that uses a motor to propel the bike.

Are e-bikes legal?

As long as the e-bike's motor is limited to 15.5mph, they are completely legal and road worthy.

How do your e-bikes work?

Our range of e-bikes utilise pedal assisted power - that means the cyclist has to physically pedal the bicycle to engage the motor. This is particularly useful for e-bike riders with an interest in fitness, as you still have to work to make the bike move. Some other e-bikes use a throttle placed on the handlebar (not unlike a motorbike or moped), which can result in a more passive cycling experience.

What is pushing mode?

Pushing mode is designed to be used when the cyclist has dismounted and is pushing the bicycle - uphill, for example. At 6kmh it's a comfortable walking pace.

How long does the battery last?

Our batteries are under warranty for 2 years / up to 700 charges - however they can last a lot longer. You must fully charge your battery at least once a month.

Can I remove the battery to charge it?

All of our batteries are locked on to the bike frames and can be easily removed for charging while your e-bike is locked up safe and secure.

Do I need a licence to ride an e-bike?

While we 100% encourage anyone who wishes to ride a bike to have undertaken a cycling proficiency course and to be familiar with the highway code, you do not have to have a licence to ride an e-bike.

Can I buy a spare battery?

Yes, you can. Get in touch with us at our UK customer service centre on (0)1702 208175 or email trends@jgdirect.net. Lines are open from 9am to 5pm Monday to Friday.

How much is postage?

UK postage is free, excluding Channel Islands, Highlands or any other extended delivery areas where the postage will cost £19.99

Where do you deliver?

We currently deliver to the UK only.

What if my e-bike doesn't work when it arrives?

We're so sorry you're having problems with your e-bike. Please get in touch with us at our UK customer service centre on (0)1702 208175 or email trends@jgdirect.net and one of our technicians will do everything they can to help. Lines are open from 9am to 5pm Monday to Friday.